Accommodation FAQ

• Q: Do you have a wheelchair?
• A: Yes, we can lend it to you free of charge, so please contact us in advance. (The number is limited.)
• Q: Is there a shuttle service between Miyazaki Station and the hotel?
• A:
  ≪Pick-up≫ 4 buses depart from JR Miyazaki Station East Exit Rotary: 16:00.17:00.18:00.Last at 19:00.
  *If you would like to be picked up, please make a reservation at least one day in advance by calling TEL 0985-73-8888.
  ≪Delivery≫ There are 3 flights departing from the hotel at 10:00.11:00.12:00.
  *If you would like to have it delivered, please apply at the reception desk after arriving at the hotel.
• Q: Is there a coin laundry?
• A: No, it is not located inside the hotel. Laundry service is available for a fee. Please make your request by 10:00.
• Q: What is the internet environment in the guest rooms?
• A: You can use the internet connection system in all guest rooms.
• Q: Are all restaurants non-smoking?
• A: All restaurants are non-smoking, but there are smoking areas near each restaurant.
• Q: Are pajamas and towels available for purchase in the guest room?
• A: No, we do not sell it.
• Q: Until what time can children use the club lounge?
• Ａ：小学生以下のお子様のラウンジご利用時間は、19:00迄でございます。(保護者同伴)ラウンジでは皆様に快適なひと時をお過ごしいただくため、保護者の皆様にご協力をお願いしております。
• Q: Is it possible to use the club lounge after checking out?
• A: You can relax in the lounge until check-out time.
• Q: Can I invite guests from outside the club to the club lounge?
• A: This club lounge is exclusively for hotel guests, so outside guests are not allowed.
• Q: Can I have dinner at the hotel restaurant on the same day without making a reservation?
• A: If you wish to have dinner at the on-site restaurant, we recommend that you make a reservation in advance. Some guests only have dinner, so the restaurant may be fully booked on that day.